Warranty, Cancellation and Returns Policy

Version date: 7 October 2026 · 2026-10-07-r3

This English translation is provided for information only. In the event of any discrepancy between the Turkish and English versions, the Turkish version shall prevail.

1. Contact channel and scope

Gloyd Teknoloji Anonim Şirketi is responsible for handling requests relating to PCB, SMD stencil, PCBA, electronic component, cable, cable assembly and front panel products purchased through Glodely. Only services enabled for ordering on the website may be ordered. Provisions concerning services marked “Coming soon” apply once those services are enabled for ordering and purchased.

Requests may be submitted to destek@glodely.com, by telephone on +90 850 840 65 78 or to İlkbahar Mah. Güneypark Küme Evleri No:19B/12, 06550 Çankaya/Ankara, Türkiye. The customer does not need to deal separately with the overseas production partner.

2. Conformity of products

Products are delivered in conformity with the approved technical files, specifications, quantities and agreed tolerances. Incorrect production, incorrect or missing components, faulty assembly, failure to perform agreed testing and transport damage before delivery are assessed within this scope. The agreed board, component and assembly scope governs PCBA orders.

Issues alleged to arise from the customer's design, modifications after delivery or conditions of use are assessed against specific technical findings. Approval of a design does not release Gloyd from responsibility for its own production or supply defects.

3. Consumer rights for defective products

Subject to the requirements of Turkish Law No. 6502, the consumer may choose rescission of the contract with a refund, a price reduction proportionate to the defect, free repair or, where possible, replacement with a conforming equivalent. Statutory provisions concerning disproportionate difficulty in providing free repair or replacement remain applicable. Gloyd does not limit a claim to remaking the product.

For rescission or a price reduction, the relevant amount is refunded immediately. Repair or replacement is completed within thirty business days, or, for free repair, within a shorter product-specific statutory maximum period where applicable. The costs of exercising the right are not charged to the consumer.

Unless a longer period applies, liability for defects is subject to a two-year limitation period from delivery. The statutory evidential presumption applies to defects appearing within the first six months. Limitation provisions do not apply to defects concealed by gross fault or fraud. The consumer's rights to damages remain unaffected. This policy sets no fourteen-day limit for claims.

4. Defect notices for commercial purchases

In commercial sales between merchants, a defect clearly apparent on delivery must be notified within two days. For defects discoverable through an ordinary examination, the product must be examined or have an examination arranged within eight days after delivery, and the defect must be notified within the same period. A latent defect discovered later must be notified immediately upon discovery.

The examination and notice provisions of the Turkish Code of Obligations apply to professional buyers who are not merchants. Provisions concerning the Seller's gross fault and defects the Seller should know about by reason of its profession remain applicable. These commercial notice periods do not apply to consumer transactions.

5. Examination and return shipment

Providing the order number, affected product and requested remedy helps the examination. Photographs, test results or lot information may be included if available. The absence of original packaging or a paper invoice is not, by itself, grounds to reject a request.

Gloyd records the request and provides an initial response within two business days. If the product must be examined, Gloyd provides return instructions. Gloyd bears the transport costs necessary for the consumer's statutory defect claim. Examination or awaiting a response from the overseas production partner does not extend statutory deadlines.

6. Withdrawal and cancellation

There is no right of withdrawal for PCB, SMD stencil, PCBA, cable, cable assembly or front panel products prepared according to the consumer's files and specific needs. Standard components and ready-made products carry a fourteen-day right of withdrawal from delivery unless another statutory exception applies; that right may also be exercised before delivery. Procurement to order or importation alone does not remove the right of withdrawal. Each item in a mixed order is assessed separately.

Withdrawal notice may be sent by email to destek@glodely.com, in writing or on a durable medium. The Withdrawal Notice Form may be used; its use is not mandatory. Unless the Seller undertakes to collect the product, it must be returned within fourteen days after the notice. Returns are sent to Gloyd by Yurtiçi Kargo with the recipient paying; Gloyd pays the shipping fee. If there is no Yurtiçi branch where you are, Gloyd arranges a free collection from you.

A request to cancel a custom-production order is accepted before production has actually begun. All amounts collected for the cancelled order, including delivery charges, are refunded without deduction. For partial cancellation, the price of the affected products and any delivery charges refundable for that part are returned. Once production has begun, a custom-production order cannot be cancelled at the customer's request. Statutory rights concerning defective goods, incomplete delivery, delay, impossibility of performance and termination remain unaffected. If Gloyd refuses a cancellation request, it states which stage has been reached and why. The grounds for refusing a cancellation are not used to refuse a statutory withdrawal or defect claim.

The general consumer right of withdrawal does not apply to commercial purchases; the sales terms applicable to the order apply.

7. Refund periods and payment method

For statutory withdrawal, the refund is made within fourteen days after the product is handed to the designated carrier. If another carrier is selected, the period begins when Gloyd receives the product; for withdrawal before delivery, it begins when the notice is received. Refunds for rescission or price reduction due to defective goods are made immediately. For cancellation accepted before production begins, the refund is made within fourteen days after the Seller receives the cancellation notice.

If a consumer terminates because of delivery delay, all payments and delivery charges are refunded with statutory interest within fourteen days after receipt of the notice. Where performance becomes impossible, notice is given within three days and the refund is completed within fourteen days after that notification.

If a card-paid order is cancelled before the bank's end-of-day processing, the transaction is voided by the bank; other card refunds are made to the card used for payment. Partial card refunds may be completed after the bank's end-of-day processing; statutory deadlines are observed in every case. Amounts paid by bank transfer/EFT are refunded to the IBAN provided by the customer. No refund processing fee, bank commission or restocking charge is imposed on the consumer. Neither bank processing nor Gloyd's internal approval steps extend the statutory refund deadline.

Cases in which Gloyd refunds on its own initiative include rejection of the file by the production partner, inability of the production or supply partner to deliver, rejection at quality control, cancellation before production begins and overpayment. The customer sees the refund on the order page. These cases are not an exhaustive list of statutory rights.

8. Warranties and application rights

This policy governs statutory liability for defects. Any additional commercial warranty and any mandatory warranty or after-sales service obligations applicable to the product remain unaffected. Requests and disputes may be pursued through the statutory channels identified in the relevant sales agreement.