Distance Sales Agreement

This agreement is the version of 26 September 2026. It applies, together with its order-specific copy, to every order the buyer places as a consumer.

1. Parties and scope

Gloyd Teknoloji A.Ş. (“Gloyd”) operates the Glodely platform at glodely.com. Seller: Gloyd Teknoloji Anonim Şirketi, which sells in its own name under the Glodely brand. Address: İlkbahar Mah. Güneypark Küme Evleri No:19B/12, 06550 Çankaya/Ankara. MERSİS: 0396164148200001. Trade registry no.: 506099. Tax office and number: Seğmenler V.D. 3961641482. Phone +90 850 840 65 78; general email destek@glodely.com; KEP for formal notices gloydteknoloji@hs01.kep.tr; email for legal notices hukuk@glodely.com. The buyer is the person who places the order and approves this agreement at the payment step; the buyer's name or trade name and invoice and delivery details are in the order-specific copy of the agreement.

This agreement applies to the goods Gloyd supplies and delivers in distance purchases the buyer makes for purposes outside a trade or profession, that is, as a consumer. Whether a transaction is a consumer transaction is not decided by the account type or the invoice name alone. For purchases for trade or professional purposes the Terms of Use and the accepted quote apply; no general waiver of consumer rights is taken. Every item, PCB assembly (PCBA) included, is a sale under this agreement: Gloyd sells the buyer new goods manufactured or assembled to the buyer's files. Separate assembly, repair or engineering work on a board or component the buyer provides is not the subject of this agreement; such work is carried out under a separate quote and contract suited to its nature.

2. Subject and order annex

The subject of the agreement is the sale and delivery by Gloyd to the buyer of the PCB, stencil, PCBA, component and cable items listed in the order annex, with the characteristics and in the quantities stated there. The firms that manufacture and supply the products are Gloyd's suppliers; they enter into no contract with the buyer and are not parties to the sale. Gloyd's responsibility for performance is not redirected to these firms.

The order annex carries all of this information: the quote and order code and version; the file version; each item's technical characteristics, tolerances and quantity; the price including VAT in Turkish lira and the VAT breakdown; shipping and other charges; the Turkish lira total including all taxes, the exchange rate it was calculated with and the moment it was fixed; the payment method and time; the delivery address and the latest delivery date; and the items that carry no right of withdrawal, with the reason.

3. Formation and durable copy

An approximate price and a technical review request are not a purchase approval and form no contract. The agreement is formed when the buyer approves, at the payment step, the Pre-Contract Information Form and the order-specific copy of this agreement with the fixed Turkish lira total shown. Before approval these texts are shown completed with the order's own details, it is stated clearly that the buyer is taking on an obligation to pay, and the buyer is given the opportunity to correct their details. Immediately after approval, a PDF file that cannot be altered, containing the approved texts with their version and date and exactly as approved, is sent as a durable copy to the person who approved them, attached to an email; the same file can also be downloaded from the customer panel while the account is open. If the price or the technical scope changes later, the change is put to the buyer for a separate approval; the earlier version and its approval record are kept.

4. Price and payment

Only Gloyd's sale price is shown to the buyer; the supplier's price is not shown. An estimate is not a contract. The validity of a firm quote is shown on the quote: the price promise in a firm quote is a 72-hour USD ceiling, and within this period the price may fall and does not rise. When it ends a new quote is needed; the buyer's approval is asked again for the new amount, and the price of an order already formed is not affected. The deadlines for reviewing the quote and for payment are shown separately on the order screen.

The main price shown to the buyer is the Turkish lira price including all taxes; the US dollar equivalent is shown beside it for information only. The Turkish lira amount is calculated with the exchange rate, which is shown at the payment step together with the Turkish lira amount before the buyer pays. The Turkish lira amount may change with the day's rate before approval. The Turkish lira total the buyer accepts on the approval screen is fixed and is not increased afterwards by an exchange-rate difference. There is no payment on terms in a consumer purchase, and no financing or instalments with a fee or interest are offered to the buyer. Once the agreement is formed the price is not raised unilaterally and no additional charge the buyer has not approved is taken.

Card payment is taken through the GarantiPay Switch service of Türkiye Garanti Bankası A.Ş. as a direct sale with 3D Secure authentication after the firm quote; there is no pre-authorisation and no instalment. Card details are entered on the bank's payment page; the card number and security code do not reach Gloyd and are not stored by Gloyd. If the buyer expressly consents, the card is stored at the bank; Gloyd then keeps only the token reference issued by the bank and the masked card number, every payment with a stored card is again authenticated with 3D Secure, and the buyer may delete the stored card at any time. Bank transfer follows the conditions in the order annex.

5. File, production and delivery

The file and specifications accepted for the job are fixed in the order annex. The check of a file's suitability for production is not a guarantee that the buyer's design works as intended; Gloyd is nevertheless responsible for carrying out the production and assembly it has undertaken in conformity with the agreement. For technical review and production the file is sent to the production supplier in China under a Glodely serial number, not under the buyer's file name, and its content goes as it is; the buyer's name and contact details are not sent to the supplier. The details are in the Terms of Use and the KVKK Information Notice.

The delivery period and all charges, shipping included, are shown in the order annex. The delivery period covers every stage Gloyd has taken on: production, import, inspection and delivery to the consumer. Standard goods are delivered within 30 days at the latest from the date the order reaches Gloyd; for goods manufactured to the buyer's files the latest delivery date the buyer accepted in the order annex applies, and this does not permit delivery without a time limit. If the order is not performed within the committed period, the consumer may terminate the agreement; the amounts collected are refunded, together with delivery costs and any applicable statutory interest, within 14 days of the notice of termination. If performance becomes impossible, Gloyd notifies the consumer in writing or by a durable medium within three days of learning of it, and refunds the amounts collected, delivery costs included, within 14 days of that notice at the latest. Being out of stock is not in itself impossibility.

Transport within China, consolidation, carriage to Türkiye and delivery within Türkiye are separate stages; delivery within Türkiye is made by Yurtiçi Kargo. Handing the goods to a carrier is not delivery to the consumer; Gloyd is responsible under the law for loss and damage until the goods are delivered to the consumer. The statutory provision on a consumer using a carrier of their own choice instead of the one Gloyd offers is reserved.

6. Exception from withdrawal for made-to-order goods

PCB, stencil, PCBA and cable items manufactured to the buyer's files and specifications are goods made to the buyer's personal requirements; under Art. 15/1-b of the Regulation on Distance Contracts these items carry no right of withdrawal. These items and the reason each is made to order are shown item by item in the order annex before the agreement is formed. The exception does not apply to standard components sold from stock or to a mixed order as a whole; a standard component being imported, sourced to order or out of stock does not make it made-to-order goods. The buyer is not asked to declare that they waive the right of withdrawal; the right is absent because of the nature of the goods.

This exception does not remove the rights in respect of defective goods or of incomplete or late performance. The exception is decided by whether the item is manufactured to the buyer's files, not by whether production has started. Any cancellation option offered before production starts is governed by §8 and is independent of the exception from withdrawal.

7. Withdrawal for consumer purchases outside the exception

For standard components sold from stock, the consumer may withdraw within 14 days of receiving the goods without giving reasons and without paying a penalty; the right may also be used before delivery. For goods delivered separately in one order the delivery of the last item, and for goods consisting of several parts the delivery of the last part, counts. A consumer who has not been properly informed about the right of withdrawal is not bound by the 14-day period; the right ends one year after that period would have ended. If the information is given within that year, the 14-day period starts on the day it is given.

The notice of withdrawal is sent to destek@glodely.com or to İlkbahar Mah. Güneypark Küme Evleri No:19B/12, 06550 Çankaya/Ankara, in writing or by a durable medium; for a formal notice the KEP address gloydteknoloji@hs01.kep.tr may be used. The model form is not compulsory. The lack of a separate return button in the customer panel does not remove this right.

The consumer sends the goods back within 14 days following the notice of withdrawal, with the carrier and by the method Gloyd provides, and no return cost is charged to the consumer. That method may also be Gloyd having the goods collected from the consumer at its own expense; if the carrier has no branch where the consumer is, Gloyd arranges for the goods to be collected at no additional cost. If the consumer chooses another carrier themselves, the promise of free carriage does not cover that choice.

The refund is made within 14 days of the goods being handed to the carrier Gloyd provided; if the consumer used another carrier, within 14 days of the goods reaching Gloyd. For goods not yet delivered the period starts when the notice of withdrawal reaches Gloyd. The refund covers the price of the goods collected and the delivery costs; it is made in a way suited to the payment instrument used, at no cost to the consumer and in one go; for a card payment the amount is refunded to the same card. The bank's processing time does not extend this period for Gloyd.

Model notice: “I hereby notify Gloyd that I exercise my right of withdrawal for the order and item stated below.” The notice gives the order code and item, the order and delivery dates, the name and surname, a contact address and the date; a paper notice is signed. No card number or security code is written on the notice.

8. Cancellation, refund and defects

Gloyd refunds of its own accord in these cases: rejection of the file by the supplier, the supplier's inability to deliver, rejection at quality control, cancellation before production starts and overpayment. Gloyd creates the refund record; the buyer follows the refund in the order history and on the receipt. These cases are not a closed list of statutory rights.

For made-to-order items that carry no statutory right of withdrawal too, a cancellation request is accepted if production has not actually started, no irreversible order-specific supply obligation has arisen and nothing has been dispatched, and the amount collected is refunded in full within 14 days at the latest; if an order paid by card is cancelled on the day of payment, the transaction is cancelled at the bank, and for later cancellations the amount is refunded to the same card. If one of these stages has been reached, Gloyd states which one and when, with its reasons, and the irreversible state of the work and the applicable rights are assessed together. An item being made to order is not in itself a reason to refuse this cancellation option. Gloyd's approval is not an additional condition for a statutory right that has arisen.

For defective goods the consumer's statutory elective rights are reserved. Gloyd referring the matter to the supplier or waiting for a technical report does not by itself remove its responsibility. The details are in the Warranty and Returns text.

9. Invoice and personal data

Gloyd documents its sale in its own name; the e-documents are issued through the private integrator QNB eSolutions Elektronik Ticaret ve Bilişim Hizmetleri A.Ş. The invoice is issued as an e-Invoice or an e-Archive Invoice in line with the legislation, according to the nature of the transaction and whether the buyer is a registered e-Invoice user; an e-Archive Invoice is sent to the email address the buyer gave, and if delivery fails it can be sent again on request through the support channel. The document needed for dispatch is issued in line with the legislation. The invoice details are fixed when the invoice is issued; a later change to the details does not change an issued invoice, and an error is corrected in accordance with tax law. Invoice correction, cancellation and objection follow the procedures of the Revenue Administration; the lack of a reject button in the panel does not remove a statutory objection or consumer rights. A payment receipt or bank receipt does not replace the invoice.

The processing of personal data, the sharing of files, and the providers of payment, e-document, carriage, hosting and email services with their countries are set out in the KVKK Information Notice. Accepting this agreement is not permission for marketing or explicit consent to transfer abroad.

10. Disputes and copies

This agreement is governed by Turkish law. The consumer may apply to the consumer arbitration committee within the monetary limits announced by the Ministry of Trade and in force on the date of application. For disputes above those limits, except in the cases exempted in Art. 73/A of Law No. 6502, mediation must be sought before an action is brought in the consumer court; an application to the consumer arbitration committee and an objection to its decision are not subject to this requirement. Besides the courts the law allows, the consumer may also apply to the consumer court where they live. The consumer's statutory routes of redress are not restricted and no conclusive-evidence clause is imposed.

The copy the buyer approved is kept in Gloyd's records with its version and digest at the moment of approval for 10 years from the end of the calendar year concerned, and is given to the buyer as a durable copy as described in §3. While the account is open the copy can be taken from the customer panel; after the account is closed it can still be requested within that period through destek@glodely.com, once the requester's identity is verified. Closing the account does not end statutory rights or this access.