Pre-Contract Information Form

This form is the version of 26 September 2026. For every order placed as a consumer it is shown at the payment step, filled in with the order's own details.

1. Completing and presenting this form

Gloyd Teknoloji A.Ş. (“Gloyd”) operates the Glodely platform at glodely.com. This page is the template of the form that is filled in for each order in consumer transactions. Before the consumer is bound by the contract and takes on an obligation to pay, the information below is shown at the payment step with the order's own values, clearly, legibly and in a form that can be kept. The general description on this page, or a form sent after the order, does not on its own replace this stage.

For purchases for trade or professional purposes the consumer provisions do not apply automatically; these purchases are governed by the Terms of Use and the accepted quote. Choosing a company account is not a waiver of consumer status.

2. Seller and application channels

Required information	Value
Seller	Gloyd Teknoloji Anonim Şirketi — Gloyd sells in its own name
MERSİS; trade registry; tax details	MERSİS: 0396164148200001; trade registry no.: 506099; tax office and number: Seğmenler V.D. 3961641482
Registered office address	İlkbahar Mah. Güneypark Küme Evleri No:19B/12, 06550 Çankaya/Ankara
Phone and email	+90 850 840 65 78; destek@glodely.com
Address for complaints, cancellation and withdrawal	Not different: the registered office and destek@glodely.com
KEP	gloydteknoloji@hs01.kep.tr (for formal notices; separate from the general support address); email for legal notices: hukuk@glodely.com

The firms that manufacture and supply the products are Gloyd's suppliers; they are not the party selling to the customer, and the customer does not see the supplier's price or Gloyd's margin. Data recipient and product safety information that must be given by law is not affected by this.

3. Order-specific product and price summary

Information	Value shown at the payment step
Buyer and purpose of purchase	The buyer's name or trade name and invoice details; that the purchase is made for consumer purposes
Quote and item identifier; version	The quote code and version; each item's code
Main characteristics, file version, quantity, production tolerance	Each item's technical characteristics, dimensions, file version, the quantity of single products apart from the number of panels, tolerance and quality criteria
Price of goods, VAT rate and amount	Each item's Gloyd sale price in Turkish lira, VAT rate and VAT amount
Shipping, service and other additional charges	Each with its own amount; zero if none. Import, customs, tax and carriage costs are included in the price; nothing is asked of the consumer afterwards
Total payable	The Turkish lira total including all taxes and delivery; this amount is fixed on approval. The US dollar equivalent is for information only
Exchange rate and fixing time	The exchange rate the Turkish lira amount is calculated with, shown at the payment step together with the Turkish lira amount, and the moment the amount is fixed
End of price validity; review and payment deadlines; time of payment	Each with its own date and time; payment is made after approval and before delivery
Delivery address, method, latest delivery date	The delivery address; Yurtiçi Kargo for delivery within Türkiye; the latest delivery date
Deposit or guarantee; contact means with additional cost	None: Gloyd asks for no deposit or guarantee and uses no paid contact channel
Digital content	Not applicable: no digital content is sold in the order; an uploaded design file is not digital content being sold

The main price shown to the consumer is the Turkish lira price including all taxes; the US dollar equivalent is shown beside it for information only. The Turkish lira amount is calculated with the exchange rate, which is shown at the payment step together with the Turkish lira amount before the consumer pays. The Turkish lira amount shown before approval may change with the day's rate; the Turkish lira total the consumer accepts on the approval screen is fixed and is not increased afterwards by an exchange-rate difference. There is no payment on terms in a consumer order, and no financing or instalments with a fee or interest are offered to the consumer. No additional charge that was not disclosed beforehand is taken, and no paid option is preselected.

4. Purchase, payment and delivery of documents

A technical review request and an approximate price are separate from the purchase approval and form no contract. Immediately before approval the product's main characteristics, the technical file version, the quantity, each item's withdrawal status, the total price including all taxes and delivery, the time of payment and the latest delivery date are shown; the obligation to pay is stated clearly, and the opportunity to correct input errors is given. This form and the Distance Sales Agreement, together with the order annex, with their version and date and exactly as approved, are sent at once as a PDF file that cannot be altered, attached to an email to the person who approved them, and can be downloaded from the customer panel while the account is open; this file is the consumer's durable copy. If the price or the technical scope changes later, the change is put to the consumer for a separate approval; the earlier version and its approval record are kept. The contract, the pre-contract information, the order annex and the approval records are kept for 10 years from the end of the calendar year concerned; after the account is closed a copy can still be requested within that period through destek@glodely.com, once the requester's identity is verified.

Card payment is taken through the GarantiPay Switch service of Türkiye Garanti Bankası A.Ş. as a direct sale with 3D Secure authentication after the firm quote; there is no pre-authorisation and no instalment. Card details are entered on the bank's payment page; the card number and security code do not reach Gloyd and are not stored by Gloyd. If the consumer expressly consents, the card is stored at the bank and Gloyd keeps only the token reference issued by the bank and the masked card number; every payment with a stored card is again authenticated with 3D Secure, and the stored card can be deleted at any time. If bank transfer is chosen, its conditions are in the order annex.

The e-documents are issued through the private integrator QNB eSolutions Elektronik Ticaret ve Bilişim Hizmetleri A.Ş. The invoice is issued as an e-Invoice or an e-Archive Invoice in line with the legislation, according to the nature of the transaction and whether the buyer is a registered e-Invoice user; an e-Archive Invoice is sent to the email address given with the order, and if delivery fails it can be sent again on request through the support channel. The document needed for dispatch is issued in line with the legislation. Invoice correction, cancellation and objection follow the procedures of the Revenue Administration; the lack of a reject button in the panel does not remove a statutory objection or consumer rights. A payment receipt or bank receipt is not an invoice.

5. Delivery and performance problems

The delivery period covers every stage Gloyd has taken on: production, transport within China, consolidation, carriage to Türkiye, inspection and delivery within Türkiye by Yurtiçi Kargo. Standard goods are delivered within 30 days at the latest from the date the order reaches Gloyd; for goods manufactured to the consumer's files the latest delivery date the consumer accepted in the order annex applies. If the order is not performed within the committed period, the consumer may end the contract; the amounts collected are then refunded, together with statutory interest, within 14 days. If performance becomes impossible, Gloyd notifies the consumer in writing or by a durable medium within three days of learning of it, and refunds the amounts collected, delivery costs included, within 14 days of that notice at the latest; being out of stock is not in itself impossibility. Handing the goods to a carrier is not delivery to the consumer.

6. Right of withdrawal or item-level exception

At the payment step only the applicable one of the two rows below is shown for each item; the withdrawal status is not marked for all items at once:

Item	Withdrawal status and reason
Standard component sold from stock	A 14-day right of withdrawal applies
PCB, stencil, PCBA and cable manufactured to the consumer's files and specifications	The file and specifications the item is manufactured to are shown; under Art. 15/1-b of the Regulation on Distance Contracts there is no right of withdrawal

The exception is decided by whether the item is manufactured to the consumer's files, not by whether production has started. A standard component being imported or out of stock is not in itself a reason for the exception. The exception does not remove the rights in respect of defective goods, incomplete performance or statutory termination. The consumer is not asked to declare that they waive the right of withdrawal; the right is absent because of the nature of the goods.

For goods with a right of withdrawal the period is 14 days from the date the goods are received; for goods delivered separately in one order the delivery of the last item, and for goods consisting of several parts the delivery of the last part, counts, and the right may also be used before delivery. The notice is sent to destek@glodely.com or to İlkbahar Mah. Güneypark Küme Evleri No:19B/12, 06550 Çankaya/Ankara, in writing or by a durable medium; using the model form is not compulsory. Within 14 days of the notice the goods are sent back with the carrier and by the method Gloyd provides, at no cost to the consumer; that method may also be Gloyd having the goods collected from the consumer at its own expense. If the consumer chooses another carrier themselves, free carriage does not cover that choice. When the refund starts, what it covers and how it is made are explained in §7 of the Distance Sales Agreement.

7. Redress, data and separate confirmations

For rights in respect of defects the Warranty and Returns text applies, and for the processing of personal data and transfer abroad the KVKK Information Notice. In consumer disputes the consumer may apply to the consumer arbitration committee within the monetary limits in force on the date of application. For disputes above those limits, except in the cases exempted in Art. 73/A of Law No. 6502, mediation must be sought before an action is brought in the consumer court; an application to the consumer arbitration committee and an objection to its decision are not subject to this requirement. Besides the courts the law allows, the consumer may also apply to the consumer court where they live.

At the payment step the consumer separately confirms that this form was presented to them; acceptance of the Distance Sales Agreement is a separate approval. The KVKK information notice is not explicit consent. Permission for marketing or general consent to transfer abroad is not added to this confirmation as a condition of purchase.