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How ordering, payment, delivery, returns and data processing work in practice.
Transaction Guide
The order steps from uploading a file to delivery: decision period, approval, payment and documents.
Payments and Documents
Price and decision period, payment methods, refund tracking, invoices and e-documents.
Return and Product Problem Request
The steps for a product problem or return request: review, shipment, cancellation and withdrawal.
File Preparation and Privacy Information
Preparing the production file, sharing it with the production partner and personal information in files.
Service Providers and Data Retention
The service providers we use, retention periods, visit measurement and security measures.
These pages explain the practice; the binding terms are in the legal texts.